Returns Policy

  • This website is operated by EarthFokus. Throughout the site, the terms “we”, “us” and “our” refer to EarthFokus. EarthFokus offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
  • By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
  • Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
  • Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
  • Our store is hosted on com Ltd. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
  • Our Payment gateway is managed by Razor pay Pvt. Ltd for customers who buy from our website.

For offline customers who order via E-mail, the Payment gateway is managed by PayU Payments Private Limited.

Warranty

If the product is defective or unsatisfactory, you may return the product to the place of purchase. Kindly make sure to provide a copy of the invoice upon returning the product. Earthfokus nozzle comes with a one-year warranty. The warranty applies only if the nozzle has been correctly installed and used. The warranty does not cover the damages due to mishandling or functional defects that arise due to the impurities in the water. we strongly recommend using a common water filter for better results.

Cancellation

  • Once ordered, the product should be canceled by sending us an e-mail within 24 Hours.
  • Our team will respond to your E-mail within 24 hours and confirm.
  • E-Mails that are sent after 24-Hour duration cannot be canceled.
  • Once canceled the amount will be refunded to the bank account within 7 Working days.
  • To follow-up on the status of your cancellation, please contact us at [email protected]

Returns

  • Our policy lasts 30 days. If you request after 30 days of your purchase, unfortunately, we can’t offer you a refund or exchange.
  • If the product comes under warranty we will thoroughly examine the product and get back to you via E-mail.
  • The Product must be in original condition and should be returned along with the box.
  • Products like QuaMist Refund will not be initiated if the issue is due to low pressure.
  • Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
  • To follow-up on the status of your return, please contact us at [email protected]

Refund

  • Once the returned product reaches us we will initiate the Refund procedure.
  • The product will be examined and then the customer will be notified via E-mail/Phone.
  • Once the E-mail is sent the amount will be transferred to the customer’s Bank account that they have provided.
  • The amount will be transferred to the bank account within 7-14 working days.
  • An E-Mail will be sent to the customer once the amount has been refunded to the customer.
  • To follow-up on the status of your refund, please contact us at [email protected].

Exchange

  • Our policy lasts 30 days. If you request after 30 days of your purchase, unfortunately, we can’t offer you a refund or exchange.
  • The Product must be in original condition and should be returned along with the box.
  • If the product comes under warranty we will thoroughly examine the product and get back to you via E-mail.
  • Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
  • To follow-up on the status of your return, please contact us at [email protected].
  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Delivery

  • Once the order is placed you will receive an invoice to your registered E-Mail address.
  • Once ordered the product will be shipped to you within 7- 10 Working days.
  • A Confirmation E-Mail along with the tracking ID will be sent once the product is shipped.
  • To follow-up on the status of your delivery, please contact us at [email protected].
  • Delivery time May vary with respect to the customer’s location.
  • For international shipping Minimum duration of 2 weeks is required
  • To follow up on the status of your delivery, please contact us at [email protected]

Shipping

  • To return the item you purchased, please mail it to:
    Address: No 3 , Rajiv Gandhi Nagar, 2nd Street,
    VGP NRI Layout, South avenue, Panayur,
    Chennai -600119.
  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.